Terms of Service

1. Agreeing to these terms

These terms are an agreement between you and ShipBahi ("ShipBahi", "we", "us") for using the ShipBahi website and app (the "Service"). By creating an account or using the Service, you agree to these terms and to our Privacy Policy.

If you sign up on behalf of a business, you confirm that you are allowed to accept these terms for it, and "you" means that business. You must be at least 18 years old.

2. Your account

• Give accurate details when you sign up and set up your company, including your GSTIN and state.
• Keep your password private. You are responsible for everything done through your account, including by your staff.
• Tell us straight away at connect2shipbahi@gmail.com if you think someone has accessed your account without permission.
• One person may own one company account. Please don't create extra accounts to get more free trials.

3. Free trial and paid plans

• New companies get a 30-day free trial with every feature. No card or payment is needed to start.
• Paid plans are not available yet. Before they start, we will publish the prices and a refund policy, and tell you in advance. Early users get founder pricing. You decide then whether to continue; nothing is charged automatically.
• When a trial or paid period ends and isn't renewed, your account becomes read-only after a short grace period: you can still log in, view and export your data, but can't add or change records.
• Prices will be in Indian rupees, and GST will be added where it applies.

4. Your data

• You own your data: your customers, shipments, invoices, logo and everything else you enter.
• You allow us to store, copy, process and display it only as needed to provide the Service to you, for example to make your invoice PDFs and show your tracking page.
• You are responsible for the data you enter, and for having the right to enter personal data about your customers, senders and consignees. See section 2 of the Privacy Policy.
• You can export your data to Excel at any time from the app.

5. Invoices and GST

ShipBahi helps you prepare GST tax invoices from your bookings. It works out CGST, SGST or IGST from your settings and your customers' details. However:

• ShipBahi is software, not a tax, legal or accounting adviser.
• You are responsible for checking that your company details, customer details, GST rates and invoices are correct before you send them, and for your GST returns, payments and record keeping.
• If you are unsure about a tax question, such as exports, reimbursements or e-invoicing, ask your chartered accountant.

6. Tracking pages

Your company gets a public tracking page, and you can add a tracking box to your own website. You are responsible for the status updates and notes you publish there. They must be truthful. Never use them to ask anyone for payments under false pretences. The Privacy Policy explains what the page shows.

7. Acceptable use

You agree not to use the Service to:

• break any law, including laws on customs, prohibited or restricted goods, taxes and data protection
• pretend to be another courier company, a carrier such as DHL, FedEx or India Post, a government body, or ShipBahi
• publish fake shipments or tracking updates, or run scams such as false "customs fee" or "parcel on hold" payment requests
• upload anything harmful, such as malware, or content you don't have the right to use
• try to access other users' data, get around our security or usage limits, or test our systems for weaknesses without our written permission
• scrape, copy or overload the Service with automated tools, or resell it without our agreement

If you break these rules, or we reasonably believe your account is being used for fraud or harm, we may suspend or close it. Where it is safe and lawful, we'll tell you why first and give you a chance to respond. We may report illegal activity to the authorities.

8. Availability and backups

• We work to keep ShipBahi running and your data safe, but we can't promise it will always be available or free of errors. Planned maintenance or problems with our providers may cause short interruptions.
• We may improve, change or remove features. If we remove something important you rely on, we'll tell you in advance.
• Please export your data regularly as your own backup, especially before month-end billing.

9. Our software

ShipBahi, including its design, code, name and logo, belongs to us. These terms give you the right to use the Service for your business while your account is active. They don't give you ownership of the Service or the right to copy it.

If you send us ideas or feedback, we may use them to improve ShipBahi without owing you anything.

10. Limits of our liability

The Service is provided "as is" and "as available". As far as the law allows:

• We are not liable for indirect or consequential losses, such as lost profit, lost business, lost data, or tax penalties or interest arising from invoices you issued.
• Our total liability to you for any claim is limited to the amount you paid us for the Service in the 12 months before the claim, or ₹1,000 if you have paid nothing.

Nothing in these terms limits liability that cannot be limited under Indian law, such as liability for fraud.

11. Indemnity

You agree to cover our reasonable losses and costs if a third party makes a claim against us because of the data you entered, the invoices or tracking updates you published, or your breach of these terms or the law.

12. Ending your use

• You can stop using ShipBahi at any time. To close your account and delete your data, email us from your account's email address.
• We may close accounts as described in section 7, or end the Service as a whole with at least 30 days' notice.
• When an account is closed for any reason other than fraud or abuse, you'll have at least 30 days to export your data before we delete it.
• Sections 4, 5, 9, 10, 11 and 14 continue to apply after your account ends.

13. Changes to these terms

We may update these terms, for example when paid plans start. We'll change the date at the top, and for important changes we'll tell you by email or in the app at least 15 days before they take effect. If you keep using the Service after that, you accept the new terms. If you don't agree, you can stop using the Service and export your data.

14. Governing law

These terms are governed by the laws of India. We'll try to resolve any disagreement with you informally first. Write to us and we'll respond within 30 days. If we can't resolve it, the courts of India will have jurisdiction.

15. Contact

Questions about these terms: connect2shipbahi@gmail.com